Frequently Asked Questions

Standard lead time for catalog fixtures within our Brand Collection is typically 2 to 4 weeks upon order confirmation and deposit receipt. Lead times may vary slightly based on total order quantity, special surface finishes, or customized suspension lengths. Precise delivery dates are established and confirmed by your dedicated project management representative upon order placement.

Yes. The majority of architectural fixtures within our Brand Collection support standard commercial dimming protocols including Phase (ELV/TRIAC), 0-10V, and DALI. Specific driver requirements, voltage options (110V/220V/277V), and control module configurations are thoroughly documented on individual product specification sheets.

Complete technical submittal packages—including 2D CAD dimensional drawings, 3D BIM/Revit models, IES photometric reporting files, specification sheets, and step-by-step installation manuals—are available for direct download on each product page and within our technical Downloads portal.

All core VISO collections feature high-efficacy, integrated LED light engines engineered for color consistency (CRI > 90, custom CCT options). Select traditional series maintain standard E26/G9 sockets compatible with energy-efficient retrofit LED lamps.

Standard fixtures come equipped with 10 feet (3,000mm) of field-adjustable aircraft suspension cable and insulated electrical cord. Extended cable lengths, rigid stems, or custom canopy mounting plates can be engineered upon request during project quoting.

All VISO products are engineered and manufactured in accordance with strict international safety standard guidelines. Fixtures can be certified to UL, cUL, CE, and SASO standards depending on regional building codes and commercial project requirements.

Custom lighting engineering packages generally require a 16 to 18 week timeline from initial design brief to final delivery. Our structured 6-stage workflow includes Design Intent Review, Structural DFM Engineering, 3D Renderings, Shop Drawing Approvals, Physical Prototyping/Mock-ups, In-House Fabrication, and Factory Acceptance Testing before export crating.

Our custom design-engineering services typically apply to commercial lighting packages starting at a minimum project value of $10,000 USD. Smaller custom adaptations or specialized single-piece installations are evaluated on a case-by-case basis by our engineering team.

Our integrated workshop handles over 50 architectural finishes including patinated brass, bronze, electroplated metals, powder-coated aluminum, hand-blown glass, optical crystal assemblies, light-diffusing architectural polycarbonate panels, and translucency-matched natural stone (marble, onyx, quartzite).

Yes. Prior to manufacturing, VISO Design Studio delivers detailed shop drawings, reflected ceiling plan (RCP) mounting details, weight loads, electrical schematics, and high-resolution 3D photorealistic renderings to ensure absolute alignment with architectural intent.

Yes. We offer structured trade pricing and volume discounts to accredited architects, interior designers, commercial lighting specifiers, hotel procurement firms, and general contractors. Contact our global sales engineering team to verify your trade status.

VISO accepts Wire Transfers (T/T), Letters of Credit (L/C), and credit card payments (VISA, MasterCard, AMEX). Orders are processed under standard B2B commercial terms with a production deposit required upon sign-off and final balance due prior to factory dispatch.

Confirmed orders cannot be altered or canceled without written authorization from VISO Inc. Standard catalog orders canceled after shipment are subject to a 30% restocking fee. Made-to-order and custom-engineered fixtures are non-cancelable once production sign-offs have been completed.

VISO coordinates international freight logistics (air and ocean) directly from our manufacturing facilities in Toronto, Canada and Leiria, Portugal. All shipments utilize ISPM-15 heat-treated protective wooden crating, custom foam inserts, HS code tariff documentation, and sequenced site delivery arrangements.

VISO provides a 1-year comprehensive manufacturer warranty covering material defects, structural integrity, and electrical components from the date of site delivery. Defective elements are repaired or replaced free of charge during the warranty period.

Consignees must inspect all crates upon receipt and record any visible exterior damage on the carrier’s Bill of Lading (BOL). Claims for shipping damage or concealed defects must be submitted in writing to VISO within 10 days of delivery for immediate carrier claims processing and replacement dispatch.